Ordering, payment, shipping

Ordering:
To order a watch or parts, just add it to shopping basket and follow the instructions.

The website is keeping inventory, so there is no need to ask if a model is in stock. Modifications can take more time to deliver (like install of sapphire: 2 weeks).

 Shipment:

Most shipping will be with track & trace, after I make the address label, you will receive an e-mail with the tracking information.
For parts, I have to hand over the packages at an export-counter, using a special bag that is filled with the packages and labeled for export. For “flat” items like sapphire, ordered from Europe, I sometimes choose to post them without tracking, to speed up delivery. (Sometimes it takes a week to fill the bag).

Shipment prices are calculated during checkout.

Parts:
Europe: with track & trace, for 6 euro
Rest of the world: with track & trace for 7,50 euro

Small packages, watches:
Europe: with track & trace, for 12 euro
Rest of the world: with track & trace for 21 euro

The shipping costs depends on the weight of the package. A watch is wrapped in protective bubble plastic and the shipping box is filled with crumpled newspapers. This is good to keep the weigth low, protect your watch and save the environment (better than filling the box with plastic filler-chips). When there is a Seiko box in the description, the watch will be delivered including that box, off course.

International tracking for postNL: PostNL tracking page.
This is a good site for international tracking, no matter which courier (often, PostNL hands over the package to a local distribution partner).

DUE TO CORONA-VIRUS MEASURES TRANSIT TIMES ARE STILL MUCH LONGER THAN USUAL, 30 DAYS FOR USA IS NOT STRANGE ANYMORE.

Payment:
Accepted payment methods are bank transfer and Paypal. Paypal charges 4% fees, therefor it is 4% more expensive. A bank transfer using IBAN and BIC has no extra costs in the EU. Payments must be made first.

Delivery:
Usually delivery is within a week, but when the order is with installed sapphire, it can take two weeks because for each order, the sapphire is placed especially for that order. I do not have all watches in stock, Seiko keeps my stock and delivers to me based on website-orders.

Returns:
I accept returns within two weeks. This means that you have to inform me within a week that you are not satisfied, and send it back. The watch may take longer to arrive, but that is OK if I am informed it is coming. I usually refund the money that you have paid, so the watch and shipping. Not the costs of shipping back.