Frequently asked questions (expanding section):

1. Are the offered Seiko watches on this website original?
   Yes, I do not offer fake watches. I am an official Seiko dealer.
2. Are the Seiko watches sold with warranty?
   Yes, a valid warranty (stamped, dated and signed by me, a Seiko dealer) is included. When I modify a watch, I add my own warranty (when the modified watch is changed too much, when adding sapphire the watch keeps a Seiko warranty).
3. Are the watches new?
   Every watch is new, except when it is clearly stated. Sometimes a modification is made from a used watch, but it will be stated on the page.
4. Do the watches come with Seiko boxes?
   Most of the watches are without Seiko box, watch boxes are a different trade. I receive the more expensive models in Seiko boxes, so those I sell boxed. I receive the less expensive models (including SKX007’s) in cardboard boxes, 5 watches per box. Those are wrapped in plastic and only have the Seiko labels. That’s why I don’t have Seiko boxes in most cases. I do have watch boxes without Seiko on them, of high quality. When a watch is sold with a Seiko box, it is stated in the description of the watch.
5. Can I trade my (used) watch?
   I sell new watches, so a watch you want to trade cannot be sold by me. Only when I want it for my own collection, I am interested. I collect Seiko watches (what else) and I am always on the lookout for sports divers and automatic chronograph watches from the seventies.
6. What about shipment costs?
   Please read this page.
7. How come the watches are cheaper than in a store?
   This a a webshop, with less overhead and I have to cut margins to complete with webshops from countries that do not have European VAT on watches.
8. What is the address for returns and/or repairs?
   Robokies
   PO. Box 126
   1230 AC Loosdrecht
   The Netherlands
   Always add a note, telling me what I have to do and with the return address. Please check your carrier before sending, some cannot deliver packages to Postboxes. I will give a home address if needed.
9. Water resistance when sapphire is placed?
   I guarantee that the watch is still water resistant. I also guarantee water resistance after modification.
   Stories about needing to have the watch pressurised to make it water proof are nonsense. They are water resistant because of the use of quality rubber gaskets, no more, no less. When a watchmaker tells it is pressurised, that is only telling you the watch is tested to see if it is water resistant (and he did his job as he is supposed to do). And the higher the pressure, the more expensive that test will cost. When a watch is assembled with care and de correct original gaskets, that test only tells you the assembly has been done up to standards.
10. Margins of error of automatic watches:
    Seiko keeps a margin of +/- 20 seconds per day. When I open a watch (modification, sapphire placement), I regulate it with a margin of +5 to  + 10 seconds per day. I try not to make it run slower, it would be bad if you missed an appointment because of a slow watch.
11. Day disc
    The day disc in a Seiko watch always has English as a language, plus another language. So if one of my pictures shows French or Spanish, be assured there is also English possible. The SKX007-J’s that I sell have English + French because they are assembled especially for me and I am a European dealer. On the white day disc, Sat is printed in blue and Sun is printed in red, on the black day disc, only the Sunday is printed in red.
12. My automatic watch suddenly runs much too fast:
    Tap the watch with the crystal down into the palm of your hand. Not too hard, just a firm tap.
    The spring might be stuck, and will release with this action (a common problem with automatic watches). Here are some pictures I made to show the problem:
    http://www.network54.com/Forum/78440/message/1261183412/Seiko+made+a+mistake
    Don’t do it more than 2 times, if it does not help, please send the watch to me. When it is in the 1 year guarantee period, I fix it for free, also a repair is 65 euro maximum (for 7s26/7s36 movement, I replace them).
13. I am disappointed with my new watch
    In the event you do not want to keep your new watch, please take care it can be sold as new again, and ship it back to me. Use the form on this page please.
14. Repairs
    I cannot revise a watch movement, I do simple things. To have a watch completely disassembled, inspected, and reassembled there are specialists that do that for a living.

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Robokies BV operating on via http://www.monsterwatches.eu/

Postbus 126
1230 AC Loosdrecht

VAT nr: NL857391616B01
CoC number: 68322054